Question 1

Is LearnWise free to try?

Accepted Answer

Yes — every new student gets a 14-day full-access trial. No card required, no auto-billing. Cancel any time inside Settings.

Question 2

Which exam boards do you cover?

Accepted Answer

We align our practice questions with the major UK exam boards — AQA, Edexcel (Pearson), OCR and WJEC/Eduqas — for both GCSE and A-Level. You can set your board in your profile so practice is tailored to your specification.

Question 3

Do you have past papers?

Accepted Answer

Yes — full past paper sets per exam board, with automatic marking for multiple choice/short answer and AI assistance for longer responses.

Question 4

How does the AI study coach work?

Accepted Answer

Based on your weak topics, time available and exam date, the coach builds a daily plan and rebalances it when you fall behind. You stay in control.

Question 5

Can I use it on my phone?

Accepted Answer

Yes — LearnWise works in any modern mobile browser. iOS and Android apps are on the roadmap.

Question 6

How are my answers marked?

Accepted Answer

MCQ and short-answer questions are marked automatically. Longer responses get a first-pass score and feedback from our model, which your teacher can override.

Question 7

I forgot my password — what now?

Accepted Answer

On the login page tap "Forgot password". You will get a 6-digit reset code by email within a few seconds.

Question 8

How do I create a class?

Accepted Answer

From your Teacher dashboard click "Create class". You will get a 6-character class code to share with students. They join by entering it after signing up.

Question 9

Can I see individual student progress?

Accepted Answer

Yes — every class has Analytics and Students tabs. Drill into any student to see scores by topic, time spent and predicted grades.

Question 10

How does AI marking handle long answers?

Accepted Answer

It produces a draft mark and comment which is held until you approve, edit or override. Nothing is sent to students before you sign off.

Question 11

Can I import my own questions?

Accepted Answer

Yes — questions can be created individually or bulk-imported by CSV. Question Bank in your Teacher dashboard.

Question 12

Does LearnWise integrate with our MIS?

Accepted Answer

We support SSO via Google Workspace and Microsoft 365. SIMS, Bromcom and Arbor integrations are in development — contact us for early access.

Question 13

Which browsers are supported?

Accepted Answer

The latest two versions of Chrome, Edge, Firefox and Safari. Internet Explorer is not supported.

Question 14

Is my data secure?

Accepted Answer

Yes. We are GDPR compliant, encrypt all data in transit (TLS 1.3) and at rest (AES-256), and never sell student data. Read our privacy policy for full detail.

Question 15

How do I report a bug?

Accepted Answer

Email info@learnwiseedu.com with steps to reproduce. We typically respond within one working day.

Question 16

Where are your servers?

Accepted Answer

All UK student data is processed and stored within the European Economic Area on UK and Frankfurt regions.

Question 17

Can I export my work?

Accepted Answer

Yes. Settings → Privacy → "Export my data" produces a JSON file with everything we hold about your account.

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